Q. What are the expectations for offloading deliveries?
Unless prior arrangements have been made the offloading of goods is the responsibility of the consignee. Where possible tail lift and or Hiab trucks can be arranged prior to dispatch but will attract additional cost which the Customer Service team will discuss with you.
Please email
salesnz@generalcable.co.nz or call 0800 222 537
Q. What information do I need to gather before I make an enquiry concerning Medium Voltage cables?
Information required:
-
Operating Voltage Rating
-
Fault Screen Rating
-
Specification / Standard
-
Core material ( Copper or Aluminium )
-
Number of Conductors
-
Required cable construction
-
Special requirements (i.e. Water blocking, Paper Lead)
-
Sheath requirements
Q. What are the standard freight transit times?
Ex-GCNZ Auckland
Auckland to North Island
|
Transit Times
|
Target Time
|
|
Gisborne |
Next Day |
15.00 |
|
Hamilton |
Next Day |
12.00 |
|
Hastings |
Next Day |
12.00 |
|
Levin |
Next Day |
15.00 |
|
Masterton |
Next Day |
12.00 |
|
Napier |
Next Day |
12.00 |
|
New Plymouth |
Next Day |
12.00 |
|
Palmerston North |
Next Day |
12.00 |
|
Rotorua |
Next Day |
12.00 |
|
Taupo |
Next Day |
12.00 |
|
Tauranga |
Next Day |
12.00 |
|
Wanganui |
Next Day |
15.00 |
|
Wellington |
Next Day |
12.00 |
|
Whakatane |
Next Day |
15.00 |
|
Whangarei |
Next Day |
12.00 |
Auckland to South Island
|
Transit Time
|
Target Time
|
|
Ashburton |
3-4 Days |
12.00 |
|
Blenheim |
2-3 Days |
12.00 |
|
Christchurch |
2-3 Days |
12.00 |
|
Dunedin |
4-5 Days |
15.00 |
|
Gore |
4-5 Days |
12.00 |
|
Greymouth |
3-4 Days |
15.00 |
|
Invercargill |
4-5 Days |
14.00 |
|
Nelson |
2-3 Days |
12.00 |
|
Oamaru |
4-5 Days |
12.00 |
|
Timaru |
4-5 Days |
12.00 |
|
Westport |
4-5 Days |
12.00 |
Ex-GCNZ Christchurch
Christchurch to North Island
|
Transit Time
|
Target Time
|
|
Auckland |
2-3 Days |
12.00 |
|
Gisborne |
3-4 Days |
12.00 |
|
Hamilton |
3-4 Days |
12.00 |
|
Hastings |
3 Days |
12.00 |
|
Levin |
3 Days |
15.00 |
|
Masterton |
3 Days |
15.00 |
|
Napier |
3 Days |
12.00 |
|
New Plymouth |
3 Days |
12.00 |
|
Palmerston North |
3 Days |
12.00 |
|
Rotorua |
3-4 Days |
12.00 |
|
Taupo |
3-4 Days |
15.00 |
|
Tauranga |
3-4 Days |
12.00 |
|
Wanganui |
3 Days |
12.00 |
|
Wellington |
Next Day |
12.00 |
|
Whakatane |
3-4 Days |
15.00 |
|
Whangarei |
3-4 Days |
12.00 |
Christchurch to South Island
|
Transit Time
|
Target Time
|
|
Alexandra |
Next Day |
14.00 |
|
Akaroa |
1-2 Days |
17.00 |
|
Ashburton |
Next Day |
12.00 |
|
Balclutha |
Next Day |
14.00 |
|
Blenheim |
Next Day |
12.00 |
|
Dunedin |
Next Day |
12.00 |
|
Fox Glacier |
Next Day |
17.00 |
|
Gore |
Next Day |
12.00 |
|
Greymouth |
Next Day |
12.00 |
|
Hanmer Springs |
2 Days |
15.00 |
|
Hokitika |
Next Day |
12.00 |
|
Invercargill |
Next Day |
12.00 |
|
Milford Sound |
3 Days |
17.00 |
|
Mount Cook |
3 Days |
17.00 |
|
Nelson |
Next Day |
12.00 |
|
Oamaru |
Next Day |
12.00 |
|
Omarama |
Next Day |
12.00 |
|
Queenstown |
Next Day |
14.00 |
|
Te Anau |
2 days |
17.00 |
|
Timaru |
Next Day |
12.00 |
|
Wanaka |
Next Day |
14.00 |
|
Westport |
Next Day |
12.00 |
Ex-GCNZ Wellington
Wellington to North Island
|
Transit Times
|
Target Time
|
|
Auckland |
Next Day |
12.00 |
|
Carterton |
Next Day |
15.00 |
|
Featherston |
Next Day |
15.00 |
|
Gisborne |
Next Day |
15.00 |
|
Hamilton |
Next Day |
12.00 |
|
Hastings |
Next Day |
12.00 |
|
Hawera |
Next Day |
15.00 |
|
Levin |
Next Day |
15.00 |
|
Masterton |
Next Day |
12.00 |
|
Napier |
Next Day |
12.00 |
|
New Plymouth |
Next Day |
12.00 |
|
Palmerston North |
Next Day |
12.00 |
|
Paraparaumu |
Next Day |
13.00 |
|
Rotorua |
Next Day |
12.00 |
|
Taupo |
Next Day |
12.00 |
|
Tauranga |
Next Day |
12.00 |
|
Wanganui |
Next Day |
15.00 |
|
Whakatane |
Next Day |
15.00 |
|
Whangarei |
2 Days |
12.00 |
Wellington to South Island
|
Transit Time
|
Target Time
|
|
Ashburton |
2 Days |
12.00 |
|
Blenheim |
Next Day |
12.00 |
|
Christchurch |
Next Day |
12.00 |
|
Dunedin |
2 Days |
15.00 |
|
Gore |
2 Days |
12.00 |
|
Greymouth |
2 Days |
15.00 |
|
Invercargill |
2 Days |
14.00 |
|
Nelson |
Next Day |
12.00 |
|
Oamaru |
2 Days |
12.00 |
|
Timaru |
2 Days |
12.00 |
|
Westport |
2 Days |
12.00 |
Q. How can I find a data sheet for a cable product?
On our website we maintain a directory of our standard products along with a search function for standard items detailed in our Item Reference Catalogue - just type the item code into the search field on the web site
generalcable.co.nz
For made to order cables or other items please contact us at
salesnz@generalcable.co.nz stating the relevant GCNZ cable part number.
Q. What do I do if I want to return a purchased item?
In the first instance please email
salesnz@generalcable.co.nz or call 0800 222 537 with your enquiry.
If required a goods return request form will be sent to you for submission. Please note goods will not be accepted back to General Cable without an authorised Goods Returned form
Our standard Conditions of Sale apply for any discretionary request to return goods.
Specifically General Cable will not accept back the following items
-
Cut to length Cable
-
Made to Order items
-
Accessories
-
Third Party Items
Q. How do I get a copy of Gen Calc software?
Gen Calc software is currently available as a free software download from this website. Users need to register before download. It is important to enter accurate registration details so that users can be notified of software updates.
Please note that General Cable New Zealand Limited shall not be liable (whether in contract, tort including negligence or otherwise) for any direct, indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by the licensee from any use of the software.
Q. Where do I find information on the appropriate Cable Gland to use?
There are several sources of information. Firstly for items listed in our Item Reference Catalogue you can read across the page and the cable gland for general purpose use is indicated. An additional source for determining what gland can be used is to refer to the cable information sheets on this website. The information sheets identify the nominal cable Outside Diameter required for sizing a specific gland.
For gland types outside of the standard glands indicated in the Item Reference Catalogue or data sheet then please contact us on
salesnz@generalcable.co.nz stating the following information:
-
GCNZ cable part number
-
Installation requirement
Q. How do I know my order has been received?
Every order received by General Cable receives an acknowledgement. Many of our customers provide General Cable with a specific email address to send these acknowledgements to.
Q. How do I track my order once it has been despatched?
A consignment note number can be obtained from Customer Service by email
salesnz@generalcable.co.nz or call 0800 222 537 with your order details.
Q. What do I do if I want to report a quality issue?
We take the issue of quality very seriously and track every issue through an electronic tracking system as soon as the issue is reported. You will be advised of this CASE number
In the first instance please either email
salesnz@generalcable.co.nz or call 0800 222 537 with relevant details. Supporting information such as photos or test reports only help us to address any issues promptly.
Depending on the nature of any quality issue advised, General Cable will work closely with you to identify the nature of the issue and take any corrective action including making arrangements to inspect or uplift the goods in question for review by General Cable staff.
Q. What happens if I find damaged goods in a delivery?
On delivery of goods customers are expected to inspect the goods for any obvious signs of damage and either rejects the goods or sign off the delivery acknowledgment (POD) noting that goods were received damaged.
Should damage be noted after further inwards goods processing then General Cable must be contacted within 5 working days of delivery.
Q. Do you cut cables to length?
The Item Reference Catalogue book located on this web site identifies what items are available for cutting subject to stock availability. Any cutting required to fill an order will attract a base cutting charge.
Additional costs may be discussed with customers for individual orders where the volume or complexity of cuts makes this service uneconomic.
Q. How do I find out the delivery lead-times for the main centres?
Our website has an extensive list of standard delivery times posted. Delivery times are detailed by distribution centre and expressed in working days.
For urgent deliveries; Saturday deliveries or deliveries with specific requirements please email
salesnz@generalcable.co.nz or call 0800 222 537 for assistance.
Urgent deliveries and deliveries to rural areas or non-registered delivery addresses will attract an additional Freight Charge which the Customer Service team will discuss with you.
Q. How can I get information on the status of my current orders?
Please email
salesnz@generalcable.co.nz or call 0800 222 537 quoting your order number or GCNZ reference number and we will advise accordingly.
Q. How can I determine the rating of a cable?
The ratings of cables can be determines from reference to the data sheets available on this web site or by using the down loadable General Cable Gen Calc Software.
Q. How do I find what pack sizes products are made in?
Please refer to our Item Reference Catalogue posted on this web site. This document identifies our current offer of available packs and will also identify what items may be cut. Any items that are cut to length will attract a cutting charge.
Note: we alter available pack sizes periodically depending on customer demand.
Q. How can I contact General Cable New Zealand?
The best way to contact GCNZ is via our Customer Service Call Centre. The Customer Service team are on duty from 7.30 am to 5 pm every business working day. This team is tasked with managing every customer enquiry so is the most reliable point of contact.
Three methods:
For calls to General Cable outside of business hours 7.30 am to 5 pm you have the choice of leaving a message. These are checked and cleared every morning.
Q. How can I find out the availability of a product?
Enquiries of product availability including purchased or made to order items can be made in the first instance by email to the Customer Services team at
salesnz@generalcable.co.nz or by calling 0800 222 537 with your enquiry.
Q. What happens if I find an incorrect item; oversupply; short supply in a delivery?
Should a short supply; incorrect supply of goods then General Cable must be contacted within 3 working days of delivery. In the first instance contact General Cable Customer Services at
salesnz@generalcable.co.nz or call 0800 222 537 for assistance.
Q. How do I obtain a quote for a project?
Please email
salesnz@generalcable.co.nz or call 0800 222 537
The following information will assist in processing any request:
-
Project Name
-
Required date for a response
-
Project delivery date
-
Item requirements specifying cable type, quantity and pack size are bare minimums
-
Specifications related to installation and delivery
Q. What is the best way for me to submit an order?
Our preference is that we receive orders in an electronic format either emailed or faxed to the Customer Service team
Orders should contain the following information to enable the most efficient processing
-
The goods and quantity required;
-
Specific pack sizes required
-
The specifications (if necessary);
-
The required date and place of delivery;
-
Any relevant quote number, quoted price and quote expiry date;
-
The delivery address; and
-
All other relevant provisions.
Q. What is your policy on drum and pallet returns?
General Cable supports recycling of packaging such as drums and pallets.
Key policy points:
-
Only General Cable drums and pallets will be considered for return.
-
Only standard drums or pallets in good order and condition will be considered.
-
The Customer is responsible for loading of the drums
-
On a case by case basis General Cable Customer Services will work with a customer to arrange a pick up if it is economic to do so.
Requests for drum or pallet returns can be made directly to the Customer Services team in the first instance by email salesnz@generalcable.co.nz or call 0800 222 537 with your enquiry.
The standard for drum and pallet returns is as follows:
-
Undamaged flanges – particularly the insides
-
All barrel staves must be intact, in place and undamaged
-
All metal work intact, e.g. bolts, nuts, washers etc.
-
The drum must be stable ,e.g. no movement between flange and barrel
-
All timber must be sound , with no evidence of rot
Customers must advise the following:
-
Quantity and type / size of drums (detail stamped on side of drum)
-
Volume of drums to be transported per shipment
-
Availability
-
Contact point